If you make use of your right of withdrawal, you can return the goods to s.wert within 14 days without giving a reason. You have to bear the direct costs of the return . 

Attention: For returns without a tracking number that are not insured, we cannot accept any reimbursement for transport damage or loss.

We do not accept freight collect returns. We ask for your understanding that the processing of the return can take up to 14 days.

To meet the cancellation deadline, it is sufficient to send the cancellation (by e-mail or post) or the goods to the following address in good time:


Brunnenstrasse 191

10119 Berlin

Please return the goods in their original packaging and unused, and tell us your name and the order number. We cannot process a refund without this information. 

Please keep in mind that returns generate costs and pollute the environment. If you would like an exchange, please send us an email to team(@)

Further details can be found in the general terms and conditions and the cancellation policy.